CTI & Telephony

CTI, or Computer Telephone Integration,  is a system of hardware and software that allows for communication and routing between our telephone and computer systems. It enables our contact centre to instruct our systems to work together to produce powerful applications.

Direct Call partners with Callscripter & Avaya Software to bring clients the most advanced technology in the industry.  Callscripter screen pop integrates with our Avaya Switch with ease. It features complete, easy to use telephone functions, call history display, call tracking, customised call wrap up, call coding and more. Using Callscripter allows us to continue to be leaders in the industry all while meeting the high standards and expectations of our clients and their customers