Helpdesk Services

Direct Call Help Desk Services
Your customers will always get the level of support they expect with our Help Desk services. Below is a list of Help Desk services we provide:

  • First-Tier Technical assistance

  • Hardware support and On-Call dispatch

  • Software support and On-Call dispatch

  • Password resets

  • Frequently Asked Questions (FAQs) or service request


24-Hour Helpdesk Highlights

  • 24/7 support for products and services provides customers with the extra level of attention they need and demand.

  • Direct Call agents can handle simple to complex questions using detailed expert systems, or Help Flows.

  • Direct Call offers a variety of quality support services, ranging from password resets to hardware support.


Direct Call - Emergency Response Highlights
  • Critical and urgent calls are transferred immediately to a representative of your business.

  • Important caller information and details are delivered to you promptly via email, pager, or text-enabled mobile phone.

  • On-Call Schedule Manager displays the availability of your personnel in a highly organized manner so that the appropriate representative from your company can be contacted immediately by one of our agents.