Live Web Chat

With the increase of online shopping and growing attraction to researching on the Internet, your online customer service strategy plays an important role in your business. Integrate Direct Call's Live Web Chat solution and convert your online visitors into loyal buyers.

Learn how Direct Call Live Web Chat can bring success to your online customer service approach and sales strategy.

Certified eAgents – Chat specialists
Direct Call Live Web Chat will help increase your online conversions and customer acquisitions by providing real-time assistance for your customers. We utilise highly trained chat specialists, fully dedicated to handling all Live Web Chat communication. Our eAgents have strong, well-developed written communication skills geared towards engaging customers, directing them through the sales process, and essentially converting visitors into buyers – all through live chat.

Be Proactive with Your Visitors

Speak to your online visitors and customers. Direct Call eAgents can initiate chat and offer promotions to your visitors at critical times during their online visit - for example, before abandoning their shopping cart. You define a set of rules that fit your business goals and our eAgents will act accordingly as your customers make their way through your website. Our Proactive Chat solution can be used to close more sales, encourage repeat visits, and increase average order sizes.

Reduce Shopping Cart Abandonment

Live Web Chat can immediately reduce shopping cart abandonment by up to 50%. Combine Live Web Chat with our voice and email solutions, and experience unprecedented web sales by leveraging your multi-channel customer support options at critical times during the purchase decision.

Increase Customer Satisfaction

Live Web Chat allows your customers to receive quick answers to their questions, without the hassle of disconnecting from the Internet or using the phone. With Live Chat you can staff your web store with a sales representative 24 hours a day. Our eAgents assist your customers in real time as they visit your site, enhancing their overall online experience and customer satisfaction.

Live Web Chat Highlights:
  • Increase online conversions and customer acquisitions with real-time assistance.

  • Market promotions and discounts directly to online visitors through Proactive Chat.

  • Reduce shopping cart abandonment by up to 50%.

  • Raise customer satisfaction levels through convenient 24/7/365 customer service.

Call us today at 0800 083 6304 to learn more about our Live Web Chat Solution.