Direct Call offers Voice, Chat and Email call centre services for all your E-Commerce and Web Site needs. With over 20 years experience, we are experts in inbound call centre services. Whether you require 24/7 coverage or after-hour service, our call centre agents will answer your calls consistently and accurately each time.

Order Taking Highlights:

  • Fully integrated web-based order taking services handling high call volumes and diverse product catalogs.

  • Comprehensive agent training ensures quality service and effective sales closing.

  • Customised e-commerce website will streamline your sales and reporting channels.

  • Callscripter software with scripted FAQ integration provides for efficient and effective question answering.

Customer Service Highlights
  • 24/7/365 Customer Service increases customer satisfaction and customer loyalty.

  • FAQ retrieval through Callscripter, ensures efficient and accurate service is delivered to your customers.

  • Outsourcing customer service reduces salary expenses and saves you valuable time, allowing you to focus on other areas of business.

  • Combining our customer service solution with your order taking line can increase efficiency and effectiveness of each call.

Email Response Highlights:

  • Personalised and immediate responses to emails 24/7/365.

  • Proprietary Email Certification program ensures efficient and accurate email responses.

  • Email support combined with current customer service plan sets you apart from competition, increasing brand loyalty and long term sales.

  • Guaranteed response time of 4 hours or less.


Live Web Chat Highlights:

  • Increase online conversions and customer acquisitions with real-time assistance.

  • Market promotions and discounts directly to online visitors through Proactive Chat.

  • Reduce shopping cart abandonment by up to 50%.

  • Raise customer satisfaction levels through convenient 24/7/365 customer service.

To find out more about our call centre services call us today on 0800 083 6304