Reporting

We offer all clients a comprehensive online reporting solution, delivering up-to-the-second insight into your calls. Access critical customer call data off a secure website, at any hour of the day, to ensure your account is running smoothly and to help you make the right business decisions.

Our proprietary Online Reporting Tool makes it easy for you to check in on your account’s progress:

  • Access call data in real time, on a 24/7 basis

  • Monitor monthly call activity and call statistics

  • View your call information in animated chats and graphs for easy trend analysis

  • Interactively compare date ranges over custom defined 30 day periods

  • Compare call arrivals from different area codes or from different marketing campaigns

  • Upgrade your package to create custom reports specifically relevant to your business

Whether your outsourcing goal is market growth, quality control, product improvement, or enhanced customer service, our Online Reporting Solution provides a detailed understanding your customer support environment. Our reporting package services as a direct measurement for how we perform and how well we have met our clients’ expectations.