Missions & Values PDF Print E-mail
Written by Direct Call Admin   
Monday, 25 August 2008 12:00

 

MISSION STATEMENT

Direct Call is dedicated to building long term relationships by providing flexible outsourced contact centre solutions that add maximum value to our clients. We strive to create a positive experience with every customer interaction by delivering the best people, best processes, and best technology.


VALUES

People
We believe our people are one of our greatest assets, as every employee plays a role in our success. As a result, we promote a positive, encouraging and lively work environment that is enjoyed and valued by our people. This translates into a better experience for our clients and their customers.

Fairness
We enforce fairness with all interactions both internally and externally. Employees, suppliers, partners, clients, and customers are all treated equally with the same attention and respect they deserve. This focus builds and maintains strong relationships that benefit everyone involved with Direct Call.

Innovation
We are proud our innovations help maximiSe the benefits our clients receive. Technology is the driving force behind our continuous development and efficiency. By investing in R&D, partnering with industry leaders, and adopting the latest technology into our operations; we are always a few steps ahead of the competition.

Operational Excellence
We are persistent in identifying and integrating new methodologies for operational improvement that are essential to the contact centre industry. This ensures that our clients can rely on us to deliver consistent, efficient, and quality service. Operational excellence isn’t just a goal, it’s our priority.

Hard Work & Passion
We look to bring on employees who see the big picture. We create growth opportunities within the company and encourage our employees to work towards them. Our employees are dedicated, hard working, and passionate about developing a fulfilling career with us.

Leadership
We have experienced continuous financial growth and success, by staying true to our mission and values. Moving forward, we will maintain having our clients, employees, technology and operational excellence as the centre-focus of our organization. We are not looking to be a good company…we strive to be the best.
Last Updated ( Friday, 29 August 2008 13:50 )