Diversity. Learning. Teamwork. Growth.

If this is what you’re looking for in a career, Direct Call is the right company for you!

During the training period, agents use role playing techniques and practice on test accounts to ensure they know how to accurately navigate our scripting system. Once successful in the initial training process, agents are moved onto the contact centre floor. Agent monitoring and coaching are practiced daily and ongoing training is always available.

Why Direct Call is a great place to work:

• Opportunities for professional growth and development

• High emphasis on a healthy balance between work and life

• Open communication across all organisational levels

• Friendly atmosphere and family-like culture

• Challenging, dynamic, and fun work environment
  
  
• Competitive wages and comprehensive health benefits
  
  
• Focus on training and cultivating an environment of continuous learning
  
  
• Recognition for outstanding performance and service excellence

• Leader in the Industry through constant innovation and pursuit of market growth